Lottery Customers

Tattersall's Lotteries knows you enjoy playing our lottery games, and we want to make sure it stays fun for you. "Have Fun But Play it Safe" is about keeping you informed so that you continue to enjoy playing lotteries but always remember your limits. Together with our Retailers, we have committed to a Lottery Code of Practice, which you'll find on display in our local Tattersall's Lottery Outlet. Whilst recognising that Lotteries are a low risk form of gambling, the Code of Practice includes a range of measures to encourage responsible play.

View the Lottery Code of Conduct for Victorian Outlets (PDF) or Tasmanian Outlets (PDF).

Under the Code of Practice, Tattersall's Lotteries and our retailers are committed to:

• Not knowingly selling lottery products to minors
• Treating customers fairly and honestly
• Valuing customers' privacy
• Providing accurate information about game rules and game information
• Honouring all legitimate prize claims
• Promoting our lottery games honestly

Help is available if you need it

If you think you, or someone you know, has a problem with gambling, there are help services available. To talk to a counsellor, please call one of these 24 hour gambling help lines - Victoria - 1800 156 789 / Tasmania - 1800 000 973.

Stay Informed - Know the Odds

Tattersall's Lotteries offers a wide range of Lottery products and Scratchie Games. You can find out more about these games in our brochures "How to Play" and "Advanced Play Options". Please ask your retailer for a copy of these brochures, which also contains information on the odds of winning.

Lottery Code of Practice Dispute Resolution Process

Tattersall's Lotteris has a Lottery Code of Practice dispute resolution process to manage situations where you feel Tattersall's Lotteries or your Retailer has not abided by their commitments to the Lottery Code of Practice. View the Dispute Resolution Process (PDF) and the Dispute Resolution Form (PDF), or call our Customer Service department on (03) 8517 7920 for more information.

Remember, playing lotteries should always be fun so have fun, but play it safe.