Tattersall's Sweeps Pty Ltd (Tatts) and Golden Casket Lottery Corporation Limited (Golden Casket) (collectively referred to as Tatts Lotteries) are leaders in providing innovative and socially responsible lottery games in Victoria, Tasmania, NT, ACT and Queensland.

Responsible play is all about being informed, having fun and knowing your limits.

Tatts Lotteries and our retail agency network (retailers) support and encourage the responsible play of our lottery games.

Responsible Play Program

Tatts Lotteries run Responsible Play Programs in each jurisdiction in which they operate. The programs are designed to encourage responsible gambling. Recently a new program was launched in Victoria to comply with government legislation. This new "Have Fun and Play Responsibly" Program in Victoria will form the basis of a new national Responsible Play Program that will be rolled out in other jurisdictions later this year.

While recognising that lotteries are a low risk form of gambling, the Tatts Lotteries Responsible Play Program includes a range of measures to encourage responsible play of lotteries.

The cornerstone of the Responsible Play Program is the Tatts Lotteries Code. Tatts Lotteries is committed to Tatts Lotteries' Responsible Gambling Code of Conduct (the Code) and to keeping lotteries fun and entertaining. To find out more visit www.tattersalls.com.au/responsible

Help is available if you need it

If you think you or someone you know has a problem with gambling, there are help services available.

To talk to a counsellor, please call the 24 hour Gambling Helpline:

• National Number: 1800 858 858; or
• Contact Tatts Lotteries on 131 868 and
  ask to speak to one of the Responsible Play Liaison Officers; or
• Call 1300 88 22 96 to speak to the Gambling Contact Officer for Tatts Lotteries in the ACT.

Complaints about the operation of the Code

Tatts Lotteries has a Complaint Handling Charter which outlines their role in the complaint handling process and advises people who wish to lodge a complaint of their rights and responsibilities. If you would like a copy of the Charter, or have a responsible play related complaint, please call Tatts Lotteries on 131 868 or view the Tattersall's Complaint Handling Charter or view the Golden Casket Complaint Handling Charter.